Last-Minute Cancellation Triggers Chaos Among SpiceJet Passengers. Image Source: vijaylakshmimallya3/ Instagram
Crying toddlers, screaming adults, chaotic queues, panic and confusion–is all that took over a flight full of passengers after it was cancelled just before its scheduled take-off! A video has gone viral on social media, showing a SpiceJet passenger- Vijay Lakshmi Mallya- capturing the panic that ensued after the flight's crew and pilot allegedly “left after making the announcement” about the cancellation.
SpiceJet flight SG553, scheduled to operate from Mumbai to Gorakhpur, was cancelled on Sunday, November 01.
“All the crew members and the pilot left after announcing. The passengers are getting panicked, this is the condition. This is SpiceJet 335. This is insane and something against which a case should be filed,” the passenger said in her viral video.
As the video gained traction online, SpiceJet soon issued a statement clarifying that the cancellation was due to “watch hour restrictions at Gorakhpur”.
SpiceJet's Statement:
“On November 01, 2026, SpiceJet flight SG553 scheduled to operate from Mumbai to Gorakhpur was cancelled due to watch hour restrictions at Gorakhpur.
As Gorakhpur is a defence airport, the watch hour extension was not possible beyond 9:00 pm.
An additional commercial flight is scheduled today for the stranded passengers.
Inconvenience caused to the passengers is deeply regretted.”
Coming back to the clip, it showed passengers panicking as they began to deboard from the aircraft. Soon after the video went viral, netizens began sharing their reactions. While many criticised the airline staff for their “poor handling” of the situation, others raised questions about compensation for the affected passengers.
“SPICEJET, THIS IS ABSOLUTELY DISGRACEFUL! Flight SG 553 (Gorakhpur–Mumbai) was originally scheduled for 5:55 PM. You changed the timing multiple times, made passengers board the aircraft, completed the entire safety briefing, kept us seated inside for almost an hour, and THEN announced that the flight was cancelled because of an alleged 8 PM landing restriction! WHAT A JOKE!” the passenger’s post read.
“If you already knew about the operational restrictions, WHY THE HELL DID YOU ALLOW PASSENGERS TO BOARD? Do you have absolutely no respect for passengers’ time, money or commitments? No accountability, no proper explanation, no responsibility — just a casual apology and an instruction to go home! THIS IS NOT AN INCONVENIENCE. THIS IS COMPLETE PROFESSIONAL NEGLIGENCE!”
“Passengers are not your puppets. Stop treating paying customers like they don’t matter. We demand answers and accountability! NEWS MEDIA & AVIATION AUTHORITIES — TAKE ACTION AND QUESTION THIS AIRLINE!” the post concluded.
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